Swan Party Hire
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Swan Party Hire
  • Home
  • Packages
  • Contact Us
  • FAQ

Frequently Asked Questions

What are your operating business hours?

Where can I find photos of your soft play equipment?

What are your operating business hours?

We are flexible and we are open when you are open.

Are you insured?

Where can I find photos of your soft play equipment?

What are your operating business hours?

 Absolutely, we are fully insured and licensed. 

Where can I find photos of your soft play equipment?

Where can I find photos of your soft play equipment?

What ages are appropriate for your soft play equipment?

Please visit our Instagram, Facebook and Twitter accounts!  

What ages are appropriate for your soft play equipment?

Do the children need to be supervised while using your equipment?

What ages are appropriate for your soft play equipment?

Infant - 5 years is our current target audience. There are no age limits for our ball pools. 

Do you set up outdoors?

Do the children need to be supervised while using your equipment?

Do the children need to be supervised while using your equipment?

Yes! 

Do the children need to be supervised while using your equipment?

Do the children need to be supervised while using your equipment?

Do the children need to be supervised while using your equipment?

 Yes, each child absolutely needs to be monitored during use of our soft play equipment.  While our equipment is soft, safe, and sanitized, adult eyes should stay on the little ones, because utter safety (and engagement) are vital. 


How often and with what do you clean your soft play equipment?

Do you require a deposit when booking an event? Which payment method do you accept?

How often and with what do you clean your soft play equipment?

 Each piece of our equipment (including every ball pit ball, floor mat, gate, etc.) is thoroughly sanitized and disinfected after each use, utilizing a non-toxic, fragrance-free, residue-free cleaner, which kills 99.9% of harmful bacteria, viruses, mold, fungus, and germs.  We exclusively use CleanSmart.

How do we book it?

Do you require a deposit when booking an event? Which payment method do you accept?

How often and with what do you clean your soft play equipment?

 You are welcome to email us, message us via Facebook, Instagram, submit an inquiry via our Contact Us page or simply text us. 

Do you require a deposit when booking an event? Which payment method do you accept?

Do you require a deposit when booking an event? Which payment method do you accept?

Do you require a deposit when booking an event? Which payment method do you accept?

 $100 deposit is required to secure your requested date. Remaining balance will be due 7 days prior to your event through Zelle.


Are deposits refundable?

What happens if there is an inclement weather on the day of the event?

What happens if there is an inclement weather on the day of the event?

 Yes. We understand that plans change and hurricane hits Chicago. Deposits are refundable up to one week (seven calendar days) prior to your event. Cancellations less than seven days prior to the event will result in the loss of your deposit. 

What happens if there is an inclement weather on the day of the event?

What happens if there is an inclement weather on the day of the event?

What happens if there is an inclement weather on the day of the event?

 Should it rain on the day of your event, we will work with you on the solution suitable to all parties. If you are not able to hold your party indoors, we will happily offer you a full refund (deposit included). 

Copyright © 2019 Swan Party Hire - All Rights Reserved. Lagrange IL

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